Programs

Care Programs Built Around Your Practice and Patients

Every practice has a different mix of patients — some need daily vital sign monitoring, others need a monthly check-in call, others need help managing several medications or recovering from a hospital stay. Rather than offering a single program, we help you launch and run whichever combination of care programs fits your patient population and offer services to power your Revenue Cycle Management (RCM) and staffing needs. 

Below is a quick guide to each program we support. 

Monitoring Programs

Remote Patient Monitoring (RPM) 

Connected devices — blood pressure cuffs, glucose meters, pulse oximeters, scales — send real-time readings from a patient’s home to your care team. Best for patients with hypertension, diabetes, heart failure, COPD, or other conditions where daily numbers matter. 

Remote Therapeutic Monitoring (RTM) 

Similar to RPM, but focused on musculoskeletal, respiratory, and therapy adherence data rather than vital signs. Useful for post-surgical recovery, physical therapy, and pain management programs. 

Chronic Care Management (CCM) 

Monthly, non-face-to-face care coordination for patients with two or more chronic conditions — phone check-ins, medication review, and care plan updates between visits. 

Principal Care Management (PCM) 

Like CCM, but focused on a single high-risk condition — for example, uncontrolled diabetes or CKD — that needs closer, disease-specific attention than general chronic care management provides. 

Transitional Care Management (TCM)

Structured follow-up in the 30 days after a hospital or facility discharge — the window when readmissions are most likely and most costly to avoid. 

Behavioral Health Integration (BHI) 

Brings mental health screening, coordination, and follow-up into the primary care visit, so behavioral health support doesn’t require a separate referral and wait. 

Advanced Primary Care Management (APCM)  

A newer, risk-tiered monthly program for practices delivering comprehensive primary care — bundling many of the coordination tasks above into a single, simplified billing structure. 

Medication Therapy Management (MTM) 

Structured medication reviews for patients on multiple prescriptions, aimed at catching interactions, duplications, and adherence issues before they cause a hospital visit. Especially relevant for pharmacy partners. 

Principal Illness Navigation (PIN) 

Navigation support for patients with a serious, high-risk diagnosis, such as cancer — help scheduling, understanding next steps, and staying connected to their care team.

How They Work Together 

Many of our clinic and pharmacy partners run two or three of these programs side by side — for example, RPM plus CCM for a patient managing diabetes and hypertension, or TCM plus BHI after a hospital discharge with a behavioral health component. We handle the enrollment, documentation, and billing-ready tracking so your team isn’t managing multiple systems to make it work. 

Revenue Cycle Management (RCM)

What We Do at Every Stage

Each step protects the next step—small errors at the front end can become costly denials at the back end.

Front end, mid cycle, and back end — one team, one continuous process.

Front End

Scheduling: Appointment scheduling, registration, and demographics — a clean, accurate starting point for every encounter.

Eligibility & Benefits: Coverage, deductible and copay verification, plus patient-responsibility estimates before the visit.

Prior Authorization: Payer approvals and referrals secured ahead of time, so authorized services don't go unpaid.

Mid Cycle

Documentation: Provider documentation and scribing support, with chart completion and quality checks on every note.

Medical Coding: Accurate ICD-10, CPT and HCPCS coding, with modifier validation and medical-necessity alignment.

Charge Capture & QA: Every billable service captured, with coding and documentation errors corrected before a claim goes out.

Back End

Claims Submission: Clean claims scrubbed and submitted via EDI/clearinghouse, with payer edits and rejections resolved fast.

AR & Denial Mgmt: Denials categorized and appealed, aging AR worked by priority, so revenue doesn't quietly disappear.

Payment Posting: ERA/EOB payments posted and reconciled, with clear, timely patient billing on what's left to collect.

Reporting & Analytics: KPIs and revenue trends that flag leakage early and keep tightening the cycle over time.

Healthcare Staffing 

And We Help You Hire the People Who Run It

A staffing agency fills a seat. We recruit and train people for the specific programs they will run in your practice — and stay accountable for whether those programs actually work.

Who We Place

• Registered Nurses (RN)

• Licensed Vocational / Practical Nurses

• Medical Assistants and care coordinators

• Medical billers, coders and AR specialists

• Bilingual patient outreach staff

How It Works

• Direct placement — we recruit, screen and train; you hire and payroll them

• Contract-to-hire if you want to trial someone first

• Per diem and temporary cover for non-monitoring roles

• Credentialing and program-specific training included before day one

Why It Matters Now

• CMS's CY2027 proposal would pay for remote monitoring only when the clinical staff are your direct employees

• Those employees may work remotely — the test is employment, not location

• If it is finalised, you will need a hiring pipeline rather than an outsourced vendor

The people we place come already trained on your monitoring and billing workflows — so the program starts working in weeks, not after a hiring search and a learning curve.

Not sure which programs fit your patient population or how they support your operations? Schedule a meeting and we’ll walk through it together